{"id":3685,"date":"2024-07-24T13:16:27","date_gmt":"2024-07-24T11:16:27","guid":{"rendered":"https:\/\/cafetoycamellia.es\/?page_id=3685"},"modified":"2025-08-04T12:01:12","modified_gmt":"2025-08-04T10:01:12","slug":"politica-de-devoluciones","status":"publish","type":"page","link":"https:\/\/cafetoycamellia.es\/en\/politica-de-devoluciones\/","title":{"rendered":"Pol\u00edtica de Devoluciones"},"content":{"rendered":"<div class=\"politica-devoluciones\">\n<h1>\u00a0<\/h1>\n<h2>Garant\u00eda de Satisfacci\u00f3n<\/h2>\n<p>En Cafeto &amp; Camellia queremos que disfrutes de nuestros t\u00e9s y caf\u00e9s premium con total confianza. Si por cualquier motivo no quedas satisfecho, aqu\u00ed te explicamos c\u00f3mo gestionar devoluciones y reembolsos de forma r\u00e1pida y transparente.<\/p>\n<h2>\ud83d\udce6 Condiciones para Devoluciones<\/h2>\n<ul>\n<li><strong>Plazo<\/strong>: Aceptamos devoluciones hasta <strong>14 d\u00edas<\/strong> despu\u00e9s de recibir tu pedido.<\/li>\n<li><strong>Productos v\u00e1lidos<\/strong>: Solo en su envase original <strong>sin abrir<\/strong> y en perfecto estado.<\/li>\n<li><strong>Exclusiones<\/strong>: No aceptamos devoluciones de productos perecederos (ej. muestras gratuitas) o art\u00edculos personalizados.<\/li>\n<li><strong>Problemas de calidad<\/strong>: Si recibes un producto da\u00f1ado o incorrecto, cont\u00e1ctanos en <strong>24 horas<\/strong> (env\u00eda fotos a <a href=\"mailto:hola@cafetoycamellia.es\">tienda@cafetoycamellia.es<\/a>).<\/li>\n<\/ul>\n<h2>\ud83d\udd04 C\u00f3mo Devolver un Producto<\/h2>\n<ol>\n<li><strong>Notif\u00edcanos<\/strong>: Escr\u00edbenos a <a href=\"mailto:devoluciones@cafetoycamellia.es\">tienda@cafetoycamellia.es<\/a> con tu n\u00famero de pedido y motivo de devoluci\u00f3n.<\/li>\n<li><strong>Empaqueta<\/strong>: Usa la caja original con protecci\u00f3n adicional (evita da\u00f1os durante el transporte).<\/li>\n<li><strong>Env\u00eda<\/strong>: A nuestra direcci\u00f3n en Valencia:<br \/><em>C\/Calixto lll N\u00b045, 46008, Valencia<\/em> (los gastos de env\u00edo corren por tu cuenta, salvo error nuestro).<\/li>\n<\/ol>\n<h2>\ud83d\udcb5 Pol\u00edtica de Reembolsos<\/h2>\n<ul>\n<li>El reembolso se procesar\u00e1 en un plazo de <strong>3-5 d\u00edas h\u00e1biles<\/strong> tras recibir y verificar el producto.<\/li>\n<li>Se utilizar\u00e1 el <strong>mismo m\u00e9todo de pago<\/strong> con el que realizaste la compra.<\/li>\n<li>Para pagos con tarjeta, el cr\u00e9dito puede tardar hasta 10 d\u00edas en reflejarse (depende de tu banco).<\/li>\n<\/ul>\n<h2>\u2753 Dudas Comunes<\/h2>\n<details>\n<summary>\u00bfPuedo devolver un t\u00e9 o caf\u00e9 ya abierto?<\/summary>\n<p>Solo aceptamos devoluciones de productos abiertos si existe un <strong>defecto de calidad<\/strong> (ej: sabor alterado, envase defectuoso). Env\u00edanos fotos como prueba.<\/p>\n<\/details><details>\n<summary>\u00bfQu\u00e9 hago si recibo un producto equivocado?<\/summary>\n<p>Cont\u00e1ctanos inmediatamente en <a href=\"mailto:incidencias@cafetoycamellia.es\">tienda@cafetoycamellia.es<\/a> con fotos del producto recibido y te enviaremos el correcto sin coste adicional.<\/p>\n<\/details>\n<div class=\"aviso-legal\" style=\"font-size: 0.9em; color: #666; margin-top: 2rem;\">\n<p><strong>Aviso Legal:<\/strong> Esta pol\u00edtica est\u00e1 sujeta a la legislaci\u00f3n espa\u00f1ola (Real Decreto Legislativo 1\/2007). Para casos no contemplados, se resolver\u00e1 seg\u00fan nuestro <a href=\"\/en\/terminos-y-condiciones\/\">T\u00e9rminos y Condiciones<\/a>.<\/p>\n<\/div>\n<\/div>\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>\u00a0 Garant\u00eda de Satisfacci\u00f3n En Cafeto &amp; Camellia queremos que disfrutes de nuestros t\u00e9s y caf\u00e9s premium con total confianza. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"narrow-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3685","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cafetoycamellia.es\/en\/wp-json\/wp\/v2\/pages\/3685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cafetoycamellia.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cafetoycamellia.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cafetoycamellia.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cafetoycamellia.es\/en\/wp-json\/wp\/v2\/comments?post=3685"}],"version-history":[{"count":9,"href":"https:\/\/cafetoycamellia.es\/en\/wp-json\/wp\/v2\/pages\/3685\/revisions"}],"predecessor-version":[{"id":6748,"href":"https:\/\/cafetoycamellia.es\/en\/wp-json\/wp\/v2\/pages\/3685\/revisions\/6748"}],"wp:attachment":[{"href":"https:\/\/cafetoycamellia.es\/en\/wp-json\/wp\/v2\/media?parent=3685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}